You can raise a request to return your items with these simple steps:
- Log into your Pencil electronics account
- Click on 'Electronic Issue Registration'for return or exchange
- Fill all the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund.
Q) How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller.
Q) When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
- When an item is damaged because of use or when it is not in the same condition as you received it.
- When any consumable item has been used or installed.
- When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories.
- When items are tampered with or have missing serial numbers.
Q) How will my order be delivered?
All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.
Q) How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order.
Q) The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.
Q) Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
Q) I've still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
Q) Missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.